Exelcia is a human-sized company, specializing in software development and information, networks and telecommunications systems integration
TALK TO AN AIRLINE BUSINESS SPECIALIST
Thanks to our work with several airline companies, we have proven expertise in providing passenger-managing solutions and airlines solutions in general.
In the current context of increased competitiveness in the airline business, we provide you with solutions to rationalize the way your process functions and improve your customer relations.
C’ Air’ M is a CRM solution especially created for airline companies. It will allow you to know your customers better thanks to a global view (always up to date) of your passengers. You will then turn your passengers into regular clients.
Global view of each client (travel habits, revenue generated, Timeline…)
Requests and complaints management (taken via the webform, which feeds the C’ AIR’ M database)
Marketing campaigns management (Newsletter, Email marketing, Texts)
Using the data from the PNR Data Feed, Passeng' Air Box provides you with tools to communicate in real time with your customers (via email or text). You can target them with occasional or automatic messages.
Also, with Passeng' Air Box you can:
Screen your passengers depending on their personal information or their travel information (destination, flight number, etc.)
Create or use existing message templates.
Adjust your mailing list and follow up on the messages you have sent.
Our EXPLOR' AIR DCS application processes and analyzes data coming from ALTEA CM flows. Its interface allows you to see your passengers’ key information:
Information per stopover (check-in or boarding statistics…)
Information per flight (depending on several statuses: checked-in, go show…)
Information per passenger (identity, frequent flyer card, luggage…)
Our Webservices are specialized in booking functions and Departure Control System. They will make your clients and your IS’ lives easier with, amongst others:
GENDOC : Easily create travel certificates in PDF format.
WEBSERVICE BOOKING : Get easy access to your bookings information in real time or in Batch mode.
SELFC' AIR : Propose advanced interfaces ready to be integrated into your website or mobile app.
Build your own custom data warehouse from the inventory database: booking, departure control system… and check reports on all your strategic routes. Host and operate at best your data derived from many different types of databases:
Booking data with PNR Data Feed
Passenger data with CM DataFeed
Flight data with FM DataFeed