C' AIR' M
Customer-centric approach
The Customer-Centric approach requires full understanding of your clients and their needs. Your passengers want to be recognized and considered for their individuality, therefore they must be at the center of your attention.
The Customer-Centric approach requires full understanding of your clients and their needs. Your passengers want to be recognized and considered for their individuality, therefore they must be at the center of your attention.
Turn your passengers into regular clients with C’ AIR’ M
C' AIR' M Turn your passengers into regular clients with C’ AIR’ M C’ AIR’ M is a CRM solution especially conceived for airline companies. Based on SugarCRM and SuiteCRM standards, it allows you to have a 360˚ view of the customers and the market. By capturing all communications interactions (Website, mobile app, embedded tablet, call center, airport, owner POS, VIP service, etc.), it will help you know your clients better.
This more precise view will help and improve your client relations, through the personalization of data, messages and the products you offer your customers. You will then turn ordinary passengers into regular clients. With C’ AIR’ M you can meet their demands with:
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Setting up a personalized relation with each client.
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Proposing relevant services through specific marketing campaigns.
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Automating your complaint process.
Simplification of your processes
By regrouping onto a single tool the strategic client information.
Amélioration de la relation client
En améliorant le temps de traitement des demandes et en personnalisant les échanges.
Improvement of client relations
Requests are addressed more quickly and exchanges are personalized.
Features
Marketing
Make your marketing plan, follow up and analyze the results.
Requests and complaints
Improve your clients’ satisfaction by automating the complaint response process.
Sales Force Automation
Optimize your teams’ results by automating the sales cycle.
Client interaction
Know your clients better with a view of the interaction history.
Reporting
Configure and edit automatic reports on your main KPI.
Cross-Channel marketing
Follow your clients on every channel: website, mobile app, call center, Flight crew, ATO/CTO...
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