Redefining the travel experience
Edition of software dedicated to airlines
Welcome to the world of air travel reinvented by Exelcia. Our commitment to innovation is evident in our comprehensive software suite designed to transform the customer journey and optimize airline operations.
Customer care
Our solution offers airlines the chance to improve their customer service, enhance their reputation, and cultivate customer loyalty by promptly and effectively addressing passenger-reported issues. It's not just about complaint management; we view each complaint as valuable data that allows companies to constantly enhance their operations. With our solution, you can optimize processes, boost efficiency, and provide an exceptional customer experience with exceptional automation and personalization features.
B2C
The objective of a 360-degree view of your customers is to centralize and analyze all relevant data about your passengers from various sources. This allows you to gain a comprehensive and holistic understanding of their behavior, preferences, and needs. By consolidating information from different interactions such as bookings, loyalty accounts, and calls to call centers, a 360-degree view enables airlines to better understand each customer as an individual. As a result, airlines can personalize their interactions and communications, anticipate customer needs, offer relevant deals, and create more satisfying and consistent customer experiences.
Passeng'Air Box
Reassuring and transparent communication
Passeng'Air Box is more than just software. It's an experience. We have created a comprehensive tool to prepare your customers' journeys in an immersive and personalized way. Our solution facilitates transparent communication with customers. Whether it's providing real-time flight updates or soliciting feedback, every interaction presents an opportunity to enhance the customer relationship and effectively handle any issues that may arise.
Explor'Air
An in-depth analysis of your data
Explor'Air is not just an analytics tool, it's a window into the untapped potential of your reservation system data. This advanced analytics solution gives you valuable insights to understand trends, anticipate market needs, and make informed strategic decisions.
API Panel
Harnessing the power of air data
At the heart of our approach is a suite of APIs that give airlines the power to make the most of their data. Whether you need to integrate real-time information or optimize your operations, our APIs are designed to meet your specific needs.
Our vision
Redefining the future of air transportation
We believe air transportation goes beyond flights. It's a complete experience, and our software suite and analytical tools are designed to open new horizons for travelers and airlines alike.
Together, let's redefine the future of air transportation with innovative software solutions, transparent communication, and powerful analytics. At Exelcia, aviation is not just an industry; it's our passion.
C'Air'M - Customer relationship and interaction management software
Data centralization
Our C’Air’M goes beyond customer communication. It is also the central brain where all data is consolidated. This centralization provides a holistic view of each customer, enabling deeper service personalization and internal process optimization.
Our areas of expertise
B2B
Our Sales Force Automation (SFA) module aims to improve the efficiency and productivity of sales teams. It simplifies the management of contacts, prospects, sales opportunities, and daily activities. By providing a centralized tool, teams have access to all the necessary information to enhance their sales performance through intelligent technology utilization.
Marketing care
At Exelcia, we understand the significance of targeting. It enables the efficient allocation of resources and directs marketing efforts towards market segments that are most likely to be interested in your services. By accurately identifying customer preferences and behaviors, you can adjust your marketing strategies with greater effectiveness and relevance. That's why our solution provides a wide range of over a hundred targeting criteria, enabling you to reach the right people at the right time.